Return Eligibility Requirements
Almost all items are eligible for a return, please see below for exceptions & rules:
Worn items, washed items, or items damaged by customer will not be accepted for return.
Original tags must be attached & intact.
If you feel like you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
Shoes must be shipped back in their original shoe box. The shoe box needs to be placed within another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.
Finals sale items will not be accepted for return. Final sale items meet one of the following criteria:
Jewerly and all other items under "accessories"
All Sale items are final sale
Items will be shown as final sale when they are put in cart and will also show up as final sale on the receipt included.
How to make a return:
Return for an exchange:
We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer place a new order for the item(s) needed and return the other item(s)
Return for refund:
Must be postmarked within 14 days of the original order date.
Return shipping costs are the customer's responsibility.
Return for store credit (online only)
Must be postmarked within 30 days of original order date.
When mailing a return:
Please ensure your items are securely packaged! We are not responsible for items lost or damaged during their return to our warehouse.
Please provide the original receipt.
Send returns to:
Attention: Online Return
Returns are processed within 3 days of delivery and you will be e-mailed when we process your return.
Returns that do not meet our eligibility requirements will be sent back at your own expense. We will make every. Effort to contact you about about ineligible item(s) for 30 days. After 30 days, the item(s) will be donated to charity.